Outsourcing-Medical-Billing

Outsourcing Medical Billing

Outsourcing medical billing sounds expensive upfront. However, when everything is added up, it may end up being more beneficial over time. Here’s why:

  • Most billing services charge on a percent-basis, meaning they will only charge a percentage of the revenue they are bringing in for your company. With this in mind, they are going to be a lot more diligent about faster collections and resubmitting claims. Your current employees don’t have time to run through denied claims. A third-party professional is dedicated to this.
  • Employing a staff for billing purposes can get expensive. Even to hire just one new person, a practice has to think about the costs of training, the employee’s salary, benefits, and taxes, as well as compensation for turnover. Using an outside billing service eliminates the headache of training and familiarizing a staff with your billing software, procedures, coding, etc. A billing service has already trained professionals, who only make money when you do.
  • The amount of time doctors and nurses spend on billing and staffing concerns can be eliminated. This freed-up time can be used to care for patients – which is what your goal is in the first place.

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Hospital-Customer-Service

Keys to improving the customer-service experience at your hospital

Many hospital execs may not devote much thought to the customer service aspect of health care. But as patient satisfaction scores are given more weight in reimbursement, leaving a good impression on patients and their families is important.

177711094In an article from Forbes magazine, customer service consultant Micah Solomon draws parallels between patients’ experiences as consumers in other industries with health care.

With the rise of the Internet and social media, today’s customers are more savvy with all their purchases – and have higher expectations. Health care is no different, and if patients aren’t happy with the level of customer service they receive from hospital staff, they won’t be quiet about it.

Excellent customer service found in other industries has raised the bar for hospitals, Solomon said, so they must strive to meet the demands. Otherwise, they’ll experience consequences in the forms of negative PR, lowered reimbursement and a tarnished reputation among their patient base. Continue reading “Keys to improving the customer-service experience at your hospital”

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Hospital-Website-Features

Pros and cons of EHR systems, according to doctors

Because health care is becoming more consumer-driven, many hospitals are updating the services and features they offer to patients so they can stay competitive. One area where hospitals may be lacking compared to other healthcare entities: websites. 

Hospital WebsiteIt’s important for hospitals to have a prominent online presence. Patients are paying more money out of pocket for many healthcare services, so they’re constantly reviewing the Web for information about facilities before deciding to undergo surgeries or other procedures.

And if patients can’t find what they’re looking for on a hospital’s website, they won’t give the facility their business.

 

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Patient-Payment

How Online payments can improve patient collections

Patients are taking on more financial responsibility for their care — and hospitals will have to change how they collect payments if they want to maintain their bottom line. 

Patient-PaymentThe industry continues to shift toward a more patient-centric model of care, meaning hospitals will also have to change how they approach billing for that care, too.

Specifically, hospitals will have to find ways to meet patient demand for convenient, transparent and reliable payment methods.

 

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Hidden patient safety threat: Dietary errors

Hidden patient safety threat: Dietary errors

Hospital staff may tend to think of avoiding medication errors, infections or surgical complications when addressing patient safety. But there’s another element to patient safety that often goes overlooked: Food allergies and dietary errors.

New research from the Pennsylvania Patient Safety Authority shows just how important it is to meticulously check whether patients have any issues with eating certain foods – and whether the meals they’re served in the hospital meet their needs.

Common dietary errors

Food allergies are on the rise. While they’re more common in children, an estimated 4% of adults have a food allergy that would cause them significant harm.

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